Ordering & Payment
- How can I place my order?
- When is my order processed?
- Where is my order?
- Can i cancel or modify my order?
- Price errors and order cancellation
- What forms of payment do you accept?
- When will i be charged for my order?
- Do I have to pay sales tax?
- Is my transaction secure?
- Is my credit card information saved?
How can I place my order?
- Choosing the product to be purchased, do the following:
- Click the "Add to Cart" button for the product.
- Choose or delete the number of products you want.
- If the quantity of chosen products is available.
- The total amount of the product will appear.
When is my order processed?
- Your product will be processed within 1-2 business days after purchasing the product.
Where is my order?
- Once your order is shipped, Princesa Inca® will send you all the shipping information with:
- Confirmation of the Tracking Number of your product.
- The shipping carrier of your product, where you can track it according to the company used.
- The company link so you can search for information about your product.
- In the event of a delay, please send an email immediately and our customer service will contact you.
- In case an order has been delayed for more than ten days, and you want to know the status of your order, send an email immediately to Contact Us and they will contact you.
Can i cancel or modify my order?
- Please, contact Princesa Inca® immediately at Contact Us.
- No order can be modified or canceled once the shipment has been made. Otherwise, it would have to be a return (if after receiving it, you decide not to keep the product) you would have to bear the cost of shipping and return.
Price errors and order cancellation
- Princesa Inca® reserves the right to cancel an order at any time before it has been sent if one or more of the conditions applies:
- If the credit card is rejected by the financial institution.
- Due to product price errors.
What forms of payment do you accept?
- Different types of payment methods are accepted.
- Credit cards: Visa, MasterCard, American Express, and Discovery.
When will i be charged for my order?
- When using a credit card or PayPal, your order will be charged when you click the "Submit Order" button.
Do I have to pay sales tax?
- Yes, the customer will pay sales tax on orders shipped within Florida. Therefore, sales tax will be charged on all orders shipped to Florida-USA of 7%.
- If you are required to pay a sales tax on one or more items, you will receive a notice during the process before making the payment.
Is my transaction secure?
- Yes, it’s safe. All orders are accepted through a secure server (SSL) with the highest security level of encryption of Shopify Payment, using the latest security and data encryption technologies to ensure that all customer payment information remains private.
- Buying online through the server is one of the safest buying procedures.
Is my credit card information saved?
- No, it's not saved. Your transaction details are processed through Shopify Payment, and we never store your credit card information.